Datatel Inc. announced today it has released a suite of new features that will help small to mid-size call centers quickly adopt its PCI Ready, Hosted IVR Payment Gateway, with minimal effort.
Online, November 9, 2010 (Newswire.com) - Datatel Communications Inc. (http://www.datatel-systems.com), a leader in Hosted, Interactive Voice Response (IVR) solutions for telephone payment processing, announced today it has released a suite of new features that will help small to mid-size call centers quickly adopt its PCI Ready, Hosted IVR Payment Gateway, with minimal effort.
As a Hosted Solution, Datatel provides Call Centers with the key components to process credit card payments, while meeting PCI compliance requirements. The solutions are designed to be deployed in days, with minimal technical effort.
The new features include a web based agent interface, which allows the CSR to push order and amount information through a web form directly to the IVR Payment gateway, eliminating the need for telephony integration and lengthy implementation times. Credit Card information is entered exclusively by the customer, once they are disconnected from the agent and matched to the order information inputted by the agent.
For sophisticated call centers, Datatel offers a telephony/API integration approach, which can be customized to meet unique business requirements.
"Datatel is committed to helping call centers, with the difficult task of meeting PCI compliance requirements by providing innovative telephone payment applications, with secure connectivity to credit card processors" said Barnard Crespi, Datatel's CEO.
Because Datatel's PCI Ready Telephone Payment Gateway is a hosted solution, implementation does not require special hardware or software licenses. Furthermore, Datatel maintains the telecommunications hardware and infrastructure, reducing expenses and ensuring rapid and worry-free implementation.
About Datatel Communications
Datatel helps businesses and organizations automate the processing of credit card payments for products and services over the telephone 24/7, while meeting the Payment Card Industry (PCI) security requirements. Datatel's IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone. For additional information, please visit
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